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Return and Exchange Policy
If a returnable product does not meet your expectations for any reason, you have the option of returning it for a full refund within 30 days of purchase.
How Do I Return a Product?
1.Please send an email to firstname.lastname@example.org and include the order number, the item numbers of the product you want to return, and your full name. You can also have this information ready and phone us at 920-693-8163
2.All merchandise deemed returnable must be in the condition it was received, in the original packaging and unassembled. Once assembled, a piece that requires assembly is no longer returnable.
3. Return shipping charges must be prepaid by customers.
Customers are required to prepay return shipping costs. Credit is not given for lost returned packages. When returning an item we advise using a traceable shipping method since we are not responsible for lost or damaged return packages.
What is Your Exchange Policy?
We will pay for return shipping when a product is exchanged for an item of equal or greater value.
How Long Before I Can Expect to See a Credit on My Account?
After returned items have been inspected, you will receive an email with the credit total. You can expect to see a credit to your account within 2 to 4 business days, depending on how quickly your bank processes the request.
Will I be charged a fee for returning an item?
We do not charge restocking fees. You have 30 days to return your product for a full refund minus our shipping costs. No returns will be accepted after 30 days of purchase.
What if some or all of the items I ordered arrive damaged?
Upon receiving your order, please inspect the items for damage. If the product is damaged please make the shipping carrier aware of the damage and have them notate damage on paperwork.
If anything has been damaged in transit, contact us by calling 920-693-8163 within 7 days of receiving your order. We will pay the return shipping costs if you purchase a replacement product of equal or greater value. If a replacement product is not purchased, you will be responsible for return shipping costs.
Unless we have been notified of damage within 7 days of the customer’s receipt of the product, we are not responsible for returned damaged items.